Discretion & Confidentiality Policy

Our policies are focused to keeping your personal details private and will not be shared with anyone. That includes details collected via online orders, newsletter mailing lists, emails etc. All items are posted in plain packaging – generally USPS cardboard tubes, cardboard or polystyrene boxes or envelopes for smaller items.

The sender will be identified as Master Control’s Workshop & Signs.   Items posted overseas must contain a description of the contents on customs declaration forms. Contents will be described as “Wooden toys” or "Decals".

Returns Policy

Each product has it’s own return policy listed on the product page. It is rare, but just let us know so we can fix the problem and get you what you want ASAP. You can use our contact form to contact us.  I may offer you a comparable replacement item if one is available. I will require the broken item to be returned to me so I can examine it to better understand the reason for the breakage.

If you choose a stain color, it is classified as a custom order, and cannot be resold.  No refunds on CUSTOM ORDERS. Otherwords, NO REFUNDS ON OILED, STAINED, VINYL IMAGED or HOLED Lexan, Leather or Hardwood items, I cannot resell it

- LEXAN, LEATHER & WOOD PRODUCTS - Refunds are considered according to shop policies. No refunds on CUSTOM ORDERS.
- VINYL DECALS - ALL SALES ARE FINAL. Refunds will not be considered for vinyl decals. We can not guarantee that Vinyl stickers will adhere to all types of surfaces.

I gladly accept returns for exchanges

• Contact me within: 3 days of delivery
• Ship items back within: 7 days of delivery in perfect condition.
• We don’t accept cancellations – But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of our items, unless they arrive damaged or defective, I can’t accept returns:

• Custom or personalized orders
• Intimate items (for health/hygiene reasons)
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Due to the personal nature of my creations I cannot offer returns if you change your mind.

Privacy Policy

Your privacy is critical to us. Likewise, we have built up this policy with the
end goal you should see how we gather, utilize, impart and reveal and make
utilization of individual data. The following blueprints our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
• We will just hold individual data the length of essential for the satisfaction of those reasons.
• We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
• Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
• We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulge, duplicating, use or alteration.
• We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

Cookies

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